TEAMS & ROLES
As you consider the boundless opportunities at Coach, we invite you to explore highlights of our teams and discover your career path with us.
CREATIVE MARKETING AND COMMUNICATIONS
Creative Marketing and Communications focuses on the development and execution of communication initiatives that convey the Coach brand image and positioning. Creative Services is our internal creative agency that designs, develops, and produces global advertising and marketing collateral. Press Relations plans and executes innovative communication strategies including editorial coverage with global fashion media and brand-enhancing events to elevate Coach's brand cachet.
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CUSTOMER EXPERIENCE
Our Customer Experience team ensures Coach delivers best-in-class service and seamless experiences consistently across all global consumer touch points—in store, online, and within our call centers. Through a deep understanding of our customers and their preferences around the world, the team defines and refines Coach's customer experience standards and delivers the capabilities, processes, technology, and metrics to drive and measure results.
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CUSTOMER INTELLIGENCE AND
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
The Customer Intelligence and CRM teams across Coach use the power of analytics to understand customer behaviors and preferences. They act on these insights to develop strategies for increasing customer engagement and retention with targeted, relevant, and personalized omni-channel Coach brand experiences.
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DESIGN
Great product design is at the heart of everything we do at Coach. Our Design team brings together a diverse group of creative talent who offer their inspiration, innovative ideas, and category expertise to design exceptional product anchored in the codes of the Coach brand. Coach designers embrace the mission of delighting our customers with distinctive, relevant, and high-quality design across all of our lifestyle product categories.
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FINANCE
The Finance team works collaboratively across Coach's business to drive growth and profitability. Whether in Financial Planning and Analysis, General Accounting or Treasury, our financial experts support Coach's growth as a global, multi-billion dollar Modern Luxury company.
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GLOBAL DIGITAL AND ECOMMERCE
The Global Digital and eCommerce teams drive customer and brand engagement through innovative and integrated strategies across all digital touch points for the Coach brand. They develop and execute all of Coach's eCommerce, mobile, and social platform initiatives, manage web operations and analytics for our online business, and focus on expanding Coach's global digital footprint.
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GLOBAL MARKETING
The Global Marketing team leads the strategy, planning, and execution of key global marketing initiatives. Working cross-functionally with other teams—Creative Services, Press Relations, and Global Digital and eCommerce—the Global Marketing team develops strategies to optimize Coach's marketing investment, drives seamless integration across global markets and channels, and measures media effectiveness.
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GLOBAL STORE ENVIRONMENTS
Global Store Environments envisions, develops, and delivers architectural designs and visual concepts to tell our brand story through our most powerful marketing tool: Coach Stores. From initial design concept through construction, Global Store Environments creates the fullest visual expression of our brand across our global fleet and brings our Modern Luxury positioning to life through the creation of compelling store environments.
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HUMAN RESOURCES
Human Resources at Coach drives the success of our business through strategies and initiatives that drive the success of our people. Coach's global Human Resources team includes HR Business Partners and Specialists in Total Rewards, Talent Acquisition, Learning and Development, and HR Operations. Together with leadership and employees around the world, Human Resources works to ensure an optimal organizational design and puts the right talent in place to help us succeed while supporting a robust employment experience for all employees every day.
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INFORMATION SYSTEMS
Information Systems is a dedicated global network of experts who manage, maintain, and develop a diverse range of business systems and technology applications that support Coach's corporate, store, and consumer engagement needs. From Help Desk and Data Center management to driving our point of sale systems and our Coach.com platform, the Information Systems team plays an integral role in ensuring our IS and technology solutions support all facets of our dynamic, multi-channel, global business.
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MERCHANDISING
The Merchandising team at Coach drives our product assortment strategies through their deep appreciation of Coach customers, measured insights around current global fashion and market trends, and intimate understanding of Coach's Modern Luxury positioning and key brand equities. Leveraging this information, they create compelling, relevant product assortments across our lifestyle offerings that appeal to the Coach Woman and Coach Man while focusing on meeting and maximizing Coach's financial objectives.
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PLANNING AND ALLOCATION
Planners and Allocators at Coach manage and achieve financial objectives to drive business growth while effectively managing inventory and margin targets. With a deep understanding of the Coach brand and current market trends, they combine both quantitative and analytical skills to determine appropriate buy levels and strategically allocate product to our stores around the world.
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PRODUCT DEVELOPMENT AND PRODUCTION
The Product Development and Production teams start with our designers' creative concepts and bring Coach's iconic product to life while remaining true to our rich heritage and history of craftsmanship and quality. Leveraging expertise in global materials management, global quality and compliance, strategic costing, product visualization, planning and logistics, sourcing administration and global distribution, our Product Development and Production teams continuously innovate and evolve how we bring product to market.
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RETAIL MANAGEMENT
Coach's Retail Leaders manage and drive business for a store or network of stores. They work with teams across Coach and with their Retail Sales Store Associates to create a uniquely Coach environment and deliver a Modern Luxury experience that delights our customers.
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RETAIL SALES
Coach Store Associates embrace and host our customers. They are ambassadors of the brand, delivering warm, memorable, and elevated experiences wherever our customers choose to shop across our global fleet.
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STRATEGY AND CONSUMER INSIGHTS
The Strategy and Consumer Insights team helps drive Coach's brand and company strategy through comprehensive research. The team analyzes market dynamics and competitive forces, identifies key trends and consumer and competitive shifts in the marketplace, and conducts extensive qualitative and quantitative consumer research in our key markets to define and guide Coach's business strategy.
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REWARDS, RECOGNITION & PROFESSIONAL DEVELOPMENT
Coach believes in rewarding individuals with competitive compensation including base pay and incentive pay tied to individual and company performance objectives, along with comprehensive benefits specific to the countries in which we work and the roles for which we hire.
We also value the power of recognition, celebrating successes and recognizing outstanding individual and team performance in a number of ways, including formal company-wide and regional Corporate and Store award programs, peer-nominated programs, and division and team awards tailored to each department.
And we believe learning is an essential part of the Coach experience. So we're committed to helping our employees develop the knowledge, skills and abilities needed for ongoing success—both through on-the-job experiences and through more formal professional development at every career stage: From self-development of core competencies to the critical skills needed to develop and manage others to the most senior-level leadership capabilities.
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